Using our website

Our website has been built to conform with the accessibility standards set out by the World Wide Web Consortium's (W3C) and are conformant to Web Content Accessibility Guidelines 2.0. All websites and pages uphold a minimum level of conformance level 1 standard (A), ideally conformance level 2 standard (AA) except where the use of certain technology precludes this. In this circumstance, every effort is made to provide an accessible alternative to the same content.

Disability user groups covered by this policy

Where possible, we have ensured that the content of our websites should be accessible by alternative browser software for users with visual, hearing and cognitive or motor impairments. In line with the stated standards, all user groups should find it possible to locate information and perform functions or required tasks on services administered by EQ. Where this is not always possible, we state an alternative means to carry this out.

It is Equiniti Group policy to ensure that all of the Group’s websites and online material function properly and are tested against all browsers that are used by more than 5% of our site visitors. The following table describes which versions of the most commonly-used browsers are supported, and provides links where you can update your browser if you need to.

Some material available on the website may require additional services to be installed on your machine. If you are having trouble accessing downloadable forms and documents, please get the latest version of Adobe PDF Reader.